I have recently been dropped by a couple of clients and I'm wondering how i should handle this. I felt that I was doing a good job. How could I find out without sounding like I'm insecure. I would like to learn from my mistakes if that is at all possible. Any suggestions on how I could find this out?
It may not have anything to do with you. I had a regular client that stopped booking through me and it turns out they moved and with all the moving craziness didn't tell me until a little while after. They may also have had a change in finances - one of my clients had some unexpected medical bills come up so I allowed them to go back to their old booking rate after my price increase. I took a brief look at your profile and it looks like you have many great reviews so I wouldn't be too concerned. If you did want to reach out, Deb makes a good suggestion, you could try just asking those clients for feedback in general. If you ask something along the lines of..."Hi __, I am always looking for ways to improve and give the best care I can. If you had the time, I would love to know if there was anything you really liked about your booking with me or any suggestions for improvements. Thank you and I hope to see (pet's name) again soon!" That might get you some answers. I hope that helps!
You could use the Past Stays, section of Inbox, to message each pet owner individually and mention that you miss their pet, mention something specific about them, and wanted to know how they're doing. After a quick look at your profile, my hunch is the reason isn't about you.
I've discovered that when pet-parents stopped communicating it was due to something unrelated to me & the care I gave - they moved or the pet passed away.
Hi Darla, I looked at your profile and having 90 reviews is awesome. Have you recently raised your rates? Some sitters do lose a few clients when they do but the majority stay with you because they value the care you provide. Loss of clients happens to all of us and most for the reasons Deb mentioned and lots more. I wouldn't be concerned, so best of luck going forward, keep up the good work.