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How does the dog owner confirm the stay?

Elaine S.'s profile image

I recently had one that never confirmed the stay and I have one now that seems confused about how to confirm. I don't want to loose a client because they can't confirm the stay. Does Rover offer the same support to the dog owner that they give to the sitters on this type of thing?

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Carmen C.'s profile image

Yes, Rover support does offer assistance to dog owners who need it. However, I sometimes email them through Rover with a nice note to encourage them to go ahead and click "accept." That usually takes care of things right away.

Comments

I've tried that and it doesn't seem to help in this case.

Elaine S.'s profile image Elaine S.
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