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Why can't I login to the app, but I can login to the website?

Stephanie B.'s profile image

I was having trouble with the app letting me connect to the server--the app had an update this morning, which I did. But then it started having server connectivity issues when I was sending messages. I tried uninstalling/reinstalling, and when I went to login, the app said "Something went wrong." I can no longer login via the app, but I just tried the website with no issues. Anyone else having this problem?

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That happened to me just a few minutes ago I literally want to cry I thought all my hard work was gone but then I told my friend to try and book me and it works I can still msg back just not through the app only through the website

Jenifer C.'s profile image Jenifer C.

1 Answer

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Walt G.'s profile image

Sometimes you need to do a hard reset on your phone to clear out the cache, if that doesn't work I would call the support desk @ [Edit: Rover’s contact options have changed. Visit the Rover Help Center at https://support.rover.com/ to find the phone number, help articles, or chat with the team]

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