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It looks like a client is going to be a no-show on a booked stay. What is the next step?

Nona N.'s profile image

It looks like a client is going to be a no-show on a booked stay. Today is the first day of the stay and I have not heard from them. I texted them regarding when they were going to show up with the dog and I have heard nothing back. I have a "strict" cancellation policy. What is the next step? How long do I have to wait before contacting Rover and charging them the "no show" fees?

2 Answers

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Walt G.'s profile image

With a strict policy, you are due the full payment for the booking so I wouldn't worry about it. And note there isn't a "no-show" fee!

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Lenka L.'s profile image

Do nothing. If you called and texted and you got no response, either they had an emergency or changed their mind.

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