score:
2

What legal recourse do the neighbors of Rover.com dog boarders have when the ongoing boarding of 5 to 6 dogs at a time is causing a severe nuisance?

A Rover.com-listed dog boarder has been making life in our extremely densely-populated neighborhood miserable for two years. Five or six dogs at a time are being kept in one unit of a two-family home with very limited space. My home is a single family located directly next to this noisy house, and at many points during the day and evening no one can approach my home via our driveway without multiple dogs chasing them down the length of the driveway, trying to get over the neighbor's fence and barking. The neighbor's yard is often filled with barking dogs, the waste from which is seldom cleaned up and smells horrible. How can http://Rover.com help with this?

Comments

1. Check state law. Usually the legal number of dogs is ONLY 3 without a boarding licence. 2. Contact owner/or Rover and more forward with animal control if they don't correct. 3. File complaint with Rover sounds like neglect, they are breaking Rover rules (left alone in yard) 4.That is just wrong

Hi Laura- Thanks so much for answering. We already know that the business violates state and local law in certain aspects, and we will likely be filing detailed documents with City Hall. We weren't aware we can file a complaint with Rover based on the quality of the dog care; thanks for the info.

4 Answers

Sort by » oldest newest most voted
score:
3

You will need to check into your local ordinances about filing a nuisance complaint, or speak with your neighbor. Rover does not employ the sitters listed on the site.

score:
1

If you're not comfortable talking with the sitter, I'd suggest you may contact Rover support ([Edit: Rover’s contact options have changed. Visit the Rover Help Center at https://support.rover.com/ to find the phone number, help articles, or chat with the team]), and ask if they can help get involved. Maybe they could contact the sitter to discuss.

score:
0

I am sure no one here can give you a real answer, as majority of people here are just Rover independent contractors.

Have you talked to the person in past two years?

Has anyone ever complained about the person in past two years? I am just surprised that people would actually board their dogs with a person who neglects the pets and has a yard covered in excrement ....

Comments

Lenka- Thank so much for your response. We've spoken many times to our neighbor who is running the boarding service in the house and with her parents who also live there. We and other neighbors have filed complaints to City Hall. At times they clean up a bit, and then it deteriorates again.

score:
0

It is not Rover’s responsibility to govern the noise of a Rover sitter as we are all 1099 contractors. We are all independent business owners so Rover has nothing to do with it. You should take it up with your neighbors, your HOA or the local police.

Comments

Molly W.- Thanks for responding. We have already made a complaint to City Hall, as the business meets the local ordinance definition of a dog kennel. Things improve briefly at times and then go back to the same miserable level.