The owner is not replying to communication and is 2 hours late. Unfortunately, he is here for a couple months from out of town for work, and went back home to visit, so I don't have any other contact person. I should not have relaxed my own policies, I know, and lesson learned for all future clients, but now that I seem to be in this situation, any suggestions?
If you feel the owner has abandoned the dog your only option is to contact Rover support @[Edit: Rover’s contact options have changed. Visit the Rover Help Center at https://support.rover.com/ to find the phone number, help articles, or chat with the team]
I agree with the previous answer. Did they pick him up?
Thank you for the information! And no, the poor dog has not been picked up yet, but at least the owner FINALLY responded hours later and after a pretty firm message from me. He'll be here tonight. He's also getting charged extra for my inconvenience, particularly for ignoring my kinder messages.
Hi Rover Community, During my last booking the dog's owner wasn't there when I brought the dog back to his apartment. I could not get in touch with him. After few days i finally got his full name from his vet as Rover did not want to share this information. I found the person was evicted the day after I got the dog and is now in jail. I did everything to get in touch with the family and take the best decision for the dog. Meanwhile, I had to keep the dog for an extra 12 days!! Sure I could have brought the dog to a shelter but I have consideration for animal. Rover initially said they will cover the necessities for the dog (bed, food, ...) but after I submitted my receipts they said they can do a "gesture of $xx" which was 25% of the total amount. They failed to honor their commitment.
The story is too long to be told here but I want to warn everyone about the "Trust" Department of Rover who is not taking responsibilities when it comes to a challenging situation like mine. They are not giving consideration nor to the sitter and nor to the animal!!
This is outrageous!
You will have to wait for him to contact you. If he doesn't pick up his dog, Rover team will reach out to him and will charge his card.
Thank you for your answer. He did finally reply after my third and much more firm message - hours later. At least I now have the information I need if God forbid a dog does get abandoned.
I would call the Rover emergency helpline. They can guide you better.