How do you get repeat clients to review recent stays without annoying them?
I have been boarding for three years on Rover. Most of my clients are repeats. Many of them use my services 3 or more times a year. I have 130 plus five star reviews. My repeat clients have reviewed my services in the past but do not feel the need to review every stay, which I totally understand.
The problem is my reviews grow at a snails pace because I’m often booked for new clients (who tend to review their first stay with us).
How do you encourage loyal clients to review recent stays without bothering them or seeming desperate? I have messaged some in the past asking them for an updated review which works but I hate to do that more than once.
How do you get repeats to review new stays? Any clever ideas to prompt a review? At 130 plus reviews with a healthy client base, does it even matter?
Thank you! I appreciate the input.
Personally I don't understand why they have this option to review every stay with a repeat client. Most of my clients don't. I don't bother them to leave another review. And booking a client as a repeat is confusing too.
They send a request, I reply, they book, I accept. Whether it is being booked as a repeat I don't know. Rover should keep track and adjust the score. Or offer client doing the booking to mark it as a repeat, or me marking it as such when I accept???