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Dog walking fee/ communication with client ??

I have a client who wants her 2 dogs walked for an hour 4 days a week but Rover only has half hour rates. I told her I could do 2 half hour walks a day but she wants 1 walk a day for an hour. The client also does not communicate very well We have hit 90+ degree heat and humidity and I felt it wasn't good for the dogs ot be out in that heat for an hour walk I did it 1 day and they were almost over heated. When I wrote and asked her about how long she wanted them walked in the extreme heat she said oh they only last about a half hour but as long as they have water they will be fine. I then said I would be there the next day to walk them for a half hour .I do not think she liked it very much but I don't feel comfortable walking dogs in extreme heat. She never told me what to do for in climate weather such as rain or storms . How do I handle this ?? Esp the paying me for as hour walk at a half hour rate. ??

2 Answers

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Safety for you and your client's dogs is of the highest importance during extreme weather. If I were you I would carry water and a collapsible bowl so you can offer them a drink during the walk. During hot days I try to walk in the grass and stay in the shade as much as possible during the walk, even if it means walking short distances back and forth You and the client need to get on the same page with care, so I recommend you pick up the phone and call them.

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Thanks for the feedback. I have tried to communicate with the client. The client is the type of person who when you try to communicate wit them they don't want to be bothered. I do not liek being a pest to clients.

I did last week say I will only walk them for a half hour and they said "I ok" they aren't happy but half hour pay for an hour walk is not right .I don't want ot make them mad and I know I can't please everyone but how do you explain to them about the rates when they get upset about it ?

The simple answer is if they don't want to pay your rate, you do not want them as a customer. You can also refer them to the Rover Guarantee; in order for the dogs to be covered in your care for an hour, they *have* to book 2 half-hour segments.

I also do not like conflict or being disapproved of, and I understand people are afraid of bad reviews. An uncomfortable interaction w/a client is temporary; you do it, it sometimes sucks, but then it's done. Discomfort is natural, does not mean you are wrong. Good luck!

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An hour walk - tell the person to book two half hour walks back to back, as that is the only way Rover allows the walks to get booked (for some unknown reason). If she doesn't book two 1/2 hour walks back to back, then you only walk the dog for 30 minutes.

I tell folks upfront we will not go out in Thunderstorms. - Rain and snow, no problem, icy weather within reason - and I wear Ice Trekkers on my boots (Yak Tracks themselves are pretty useless where I am in upstate NY, and when I lived on a mountain.)

What I've done usually is get the dog(s) out when I can for pop and pee, and then bring them back inside and play, work on doing tricks, basic "find it" game with some of their kibble. - that way there is still exercise....or if the dog just wants to lay there and get petted, I will do that too. I usually try and get a picture of the "massage" with the blissed out look of "Best Human Ever"

I also like the bringing water along - and sometimes dogs will eat ice cubes rather than drink water.

When you communicate with the owner, be specific, and state what exactly the dog is doing that has you uncomfortable. I had a dog who just was not acting like her normal self, her eyes had no sparkle, and the corners of her lips were drawn up like she was in pain. I got her home, and she still didn't act like normal. So I texted the owner, explained what I saw, that she had eaten some ice cubes readily, and had water. I checked the house temperature - 73 degrees was fine. The dog perked up a bit after a bit, and I took the rest of the time to refill ice cube trays, put the cubes in a plastic container in the freezer and give her some in her crate. I advised the owner she was looking better, and I did not feel that anyone needed to race home early.

They reported later that the dog was her usual self when her people came home, and thanked me for making sure she was OK - I stayed longer than the 30 minutes to do all of that - but these are excellent clients and didn't bother with charging them extra.