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Have you ever had a dog that wouldn't settle down during a stay and what did you do?

I am currently watching a dog on a trial basis as the owner wants to see how the dog behaves in my care. He arrived yesterday, early afternoon. We did a meet and greet at a local park and he was a very sweet boy. However, I noticed that the owner didn't have much control over him and he wouldn't come when she wanted him to. She mentioned that he might be going deaf, so I dismissed it. She also mentioned that they usually board the dog in a kennel but the kennel was full this time around so they went with Rover. Now that the dog is in my home, he is extremely nervous and has been since she dropped him off yesterday. He constantly paces and whines and will only settle down for about 20 min at a time to rest then he's back at it. We take him outside even more regularly than our own dog because we can't tell if he needs to go outside or not.

The owner stated that he would prefer to sleep on the floor downstairs than to have him in our bedroom. I thought this was odd but followed her wishes. The only problem was, we were up every 2 hours or so because the dog decided it was a good time to bark. He would not stop unless I came down and told him to stop. Then he would pace and whine even more. I finally relented and came down and slept on the couch so he could be near someone and hoped this would make him more comfortable. He stopped the barking but still was up every 30 min pacing and whining. In the morning I let him outside to pee but he has to be kept on a leash. He takes a stance against being guided where he doesn't want to go and pulls the leash really bad so even a quick pee is troublesome.

The owner is wanting to book with me another 2 days next month and I anticipate more bookings as she does not wish him to be in a kennel any longer. I honestly can't imagine how he even made it through a kennel stay. My gut feeling is that the dog is not comfortable in new spaces and we will go through this every time we watch him. It would all be fine except I know the dog is uncomfortable and it's interrupting my family's and neighbors' sleep. I'm not sure that this is a good match for us. Has anyone had experience with this or have any suggestions?

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Have they already left a positive review? If so, just be polite and honest--a lot of owners get very defensive if you say one negative thing and will leave a nasty 1 star review, I've seen lots of posts about it. Make sure to explain you just want the best for their dog

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Yes, it's rare, but some dogs are just this restless, likely due to anxieties that sitter just can't help dog acclimate in short time, even with walks every couple hours (been there). For this issue, I'd let the parent know that I appreciate that I got to care for their dog and think next time the dog would be happier in his/her home, with either a pet sitter that stays there or drop in/walk visits. If this isn't a service you're offering, you can suggest that Rover support will help them try to find the right match for no extra charge (they have more ways to search).

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I usually ask the owner in a caring way. Like for instance, what are some things you do at night to make your dog comfortable? Your cute little dog is having a hard time getting relaxed for bed, what can I do to help them get comfortable? Then usually will take this as a loving inquiry.

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I've experienced this as well. Most recently it was for a dog I was told was dog-friendly and then at drop-off they said he wasn't and wanted me to keep him in my own dog's crate for the entire stay because, in their words, "didn't want to see blood shed" with the other dogs I was boarding. He cried and barked for the first three hours. I couldn't let him roam the house because I had two other dogs boarding, plus my own. I told the owner it wasn't working out because he was very stressed and did not want to be in the crate. They were understanding, and made plans to pick him up within hours of contacting them.

Like someone mentioned, owners do get offended if you say anything negative about their dog, even if it's the truth. Make the reason for denying future stays about the dogs best interest. He was stressed at your house, never felt comfortable being there, and you don't want him to be stressed out during his stay. Try to keep things as positive and light as possible.

For another dog that I could tell wouldn't work out for boarding, I offered to do a house sit. I didn't mention I felt boarding would not be right for the dog. I just asked if they preferred a house sit. Luckily, they did.

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Frame it from the dog's and the owner's point of view: "I know this was a trial to see how he'd do in a dogsitter's home, and my strong feeling is that he was very anxious the entire time he was here and showed no sign of settling in. I suspect he has a similar reaction in a kennel. Have you noticed that he seems exhausted when he gets home? I think he might be telling us he needs a housesitter so he can stay in his own home where his anxiety might not be so high."