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Why won't Rover accept my phone number saying it belongs to another account?

Trying to sign up to book a house and pet sitter, but Rover won't let me get past the first page.

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Been happening a lot, you need to call customer support: [Edit: Rover’s contact options have changed. Visit the Rover Help Center at https://support.rover.com/ to find the phone number, help articles, or chat with the team]

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Happened to me during booking. Would not save contact info, but continued charge to credit card. Called support, they took care of it. Notice to me on screen that charge was accepted without contact info was insufficient - thought it was blocked. Web guys need to get this input screen problem fixed.