Dog destorys everything and owner did not tell me that she chews on everything, who is responisble for damage?

Hi Audrey! I see you're new to Rover. Welcome! Are you new to dog boarding in general? I second what Deb said already. While a dog (or other critter) is in your care, you are responsible for its behavior. The dog owner is not there and cannot do anything to control the dog.

Dog boarding can be very stressful for both you and the dog(s) in your care. This is why it's important not to take an owner's word on their dog's behavior. A dog's behavior around its owner will almost always be different than it is around a stranger. When you change a dog's entire routine, environment, and family, it's unreasonable to expect their behavior not to change as well. In that sense, the owner's not necessarily lying - they just don't know how the dog will react. My guess is she tipped you because she felt bad about the damage but wasn't about to pay you for everything because it was your job to protect your own home.

Dog boarding, to me, is all about preparing for the worst. Start by assuming a dog will chew and have accidents, and not get along well with others. If they don't seem to be having those problems, then you can, very gradually lengthen the amount of time between potty breaks (for example) or reduce their restrictions for short time periods over the length of their stay to make sure they're coping with everything alright. It may be helpful to look through these community forums for tips on dog boarding.

I hope that's helpful. Good luck!

Damages has been discussed many times previously in this Q&A. You may want to search that topic to read different points of view. Rover's policy is very clear that the dog owner is not responsible for this type of damage. Who is responsible? You are.

Dogs can be unpredictable, especially in a new environment, with strangers. It sounds like you witnessed this first hand (nothing happened first two days, after that the dog started behaving differently.) It sounds like you need to use this learning experience to understand you need to ask many more specific questions during a meet&greet before booking, beyond just "if there was anything I needed to know". The owner was actually honest and up front with you when she told you "the dog chews... and she crates her when she is not home". Somehow you didn't find that out before the dog was in your care. If you discussed that before the dog arrived, that was your opportunity to either ensure you had a crate for her dog or tell her you didn't have a spare crate and ask her to bring hers so you could crate her dog when you weren't with her. On the third day, you decided to limit damage by crating her when you were out, which was a good move. Then on the fourth day, you decided to let her explore unattended, when you could have anticipated the consequences. Since you were cleaning up other rooms, better solutions would have been to crate her again (as opposed to "keep them in separate rooms to see who does what" which means you understand stuff is going to happen) or use her leash as a tether to you, so the two of you went everywhere together and you could observe her. If you had crated this dog, odds are that you could have prevented the destruction that occurred. Consider yourself lucky that the dog's activities did not lead to vet visits/bills, that she gave you $10 and maybe will write a nice review. As for the potty accidents, your profile shows that you walk dogs every two hours to allow them to relieve themselves, not simply be kept in a room with an unreasonable expectation that dogs will relieve themselves in a litter box.

Majority of pups are stressed out when they are boarded at the sitters' houses. Even though they are house broken in their own home, it doesn't mean they understand they should treat your place the same way they treat their own. Suddenly there they are, lonely, alone and bored. Especially ALONE. When you board dogs, you are responsible for their actions. You can't just leave them alone, you have to supervise constantly. And if you are unable to, you make sure to puppy-proof the whole house or the room you are using.

Where were you when the dog got out all your shoes and ate them? Seems you were not watching her, your weren't supervising and definitely wasn't around to make sure the dog can not get into your stuff.

Whatever you leave on the floor or laying around is an invite for the Rover dog to take it. That's how dogs are :) Why would you leave such expensive shoes under the bed and then let the dog crawl under the bed while you leave it alone there with your shoes? You have to put everything away.