Why aren't my clients getting my videos I sent?
Can't send videos.
2 Answers
Video's need to be very short, maybe up to 15 seconds long and not HD for them to go through. For me its painful so I just snap a pix and be done with it.
Comments
I had the same issue, and yes the comment above is correct. They must be 15 seconds or shorter to send. What I do is take a video, and clip it/ shorten it to the best 15 second part(s). I usually send the one, but if the dog was extra cute I’ll send more clips 😂
phewww! let me just tell you... that 15 second cut off for videos saved me!!! I just literally got off of the phone with Rover panicking that this video I accidentally just hit sent on would end up getting delivered to my client. THANK THE LORD it had failed to send but I just didn't know if it was going to keep on trying to send until it does. but HAAHH its 26 seconds so IT WON'T -- RIGHT???? :7