Hi, My friend used Rover after my referral email. He got his $20 coupon but I did not. Please let me know. Also where is the customer support contact information?
The "Get $20" portion of the Give $20, Get $20 is sent out after your referral completes their first booking. If that has already happened and it has been a few days and you still haven't seen an email with a code or anything, you should call Rover's support. Their number is [Edit: Rover’s contact options have changed. Visit the Rover Help Center at https://support.rover.com/ to find the phone number, help articles, or chat with the team].
You can and should go into your account dashboard, go down to the bottom (I'm on laptop) and click on Help Center, then click on Sitters. There is a lot of information and can also do a "search". If you don't see the answer to a question, you can send support the question from there. They have been very quick to get back to me. If they need to do some research it may take a little longer but I have always gotten a response with in a couple hours to the same day or by next morning.
They get $20 off you just get full rate . You don't get $20.