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Would You Take this Dog?

So I am working with a client's dog (a Doberman-Shepherd mix) that they want to stay over for a few days around Memorial Day. Initially, I had a meet and greet with my dog with the client and their dog at the dog park (and henceforth will be meeting in my house and given some time without owner during meet and greets - lesson learned about how different they are!), and the dog seemed fine with me and my dog. They informed me, however, that she hasn't been away from owner much at all. Based on that, I expected some nerves and anxiety, but the owner mentioned he would like a few trial stays on various days beforehand, so she gets used to me. I figured it was therefore something I could manage. Well we had the first in home visit one on one - and yikes. This dog wanted nothing to do with me. Wanted nothing to do with treats, food or toys. She barked at the door, barked and growled at me if I talked to her let alone put a hand towards her (although looking away). She would sniff me if I more or less "turned away" and didn't move for awhile, but essentially, she was a nervous, barking and whining and growling mess for 5 hours. At the end, she finally lay down and relaxed, and I actually was able to put a leash on her...but she had me scared for awhile, to be honest. I suspect me being female when she's used to a male presence might have impacted too, but do you think with a few more meetings she'd be okay? How else can I help her to relax and be calm, and comfortable in the new environment with me? Would you even take this sit? Thanks!

3 Answers

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Trial stays are often invaluable and often recommended for new clients. I'd deliver the feedback nicely. In similar situations, I've told the client that I appreciated getting to know the dog, what I did to help the dog acclimate to new environment, and what I observed. If I thought it had possibility of working out*, I'd ask what tips they'd suggest to make their dog more comfortable and see if they wanted to book another trial stay or possibly try another sitter. * If at the end of the time, I still felt it was not a match (especially if I or my dog felt threatened), I'd just let them know that I didn't think I was the best match for their dog. Whatever was decided, I'd always remind them that Rover support will try to help matching at no extra charge if desired.

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It's never worth the risk and maybe this type of boarding situation just isn't the right fit. Be honest with the owner about what went wrong and give advice for what you think might work better for their dog. Every dog is different, but seriously no dog or customer is worth the risk

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I agree it is never worth your safety or anyone in your home. It also is worth the dog being so scared or nervous. I would ask the owner if has taken the dog a long time to be comfortable with strangers. if it does and your willing maybe do a few more 1 day trials. But if the owner does not know and your the gunie pig you need to decide how willing you are to work with this dog to eventually hope for a repeat customer. Although if you are trying to increase your clients it is not worth if you are constantly worried about your safety and putting the dog through a negative experience.