How long does it take to get refund on cancelled booking?

Have you contacted Rover? You can either do by calling [Edit: Rover’s contact options have changed. Visit the Rover Help Center at https://support.rover.com/ to find the phone number, help articles, or chat with the team] or using the webform found in the Help section or use this link:

https://support.rover.com/hc/en-us/re...

FYI, Rover takes cancellations by sitters very seriously and could even suspend her account. You, as a customer, shouldn't have had to scramble at the last minute. If Rover had been brought in right away, they could have found you a replacement and would have paid for any difference in fees.

The refund would be charged back to your credit card. I am wondering if Rover was even notified that this booking had been cancelled. I would get on the phone to them immediately to get this cleared up.