I have been sitting a dog and the owner came back from vacation earlier then paid. How do i refund them the few days they already paid for?
What is your refund policy set? When a customer wants to pick up days earlier than the actual pick up date, I remind them I am on "strict policy" and they would get a partial refund of the dates remaining. Usually, my repeat customers tell me to keep it as I limit the number of boarders and turned potential guests down. If they do want their portion of the refund, then send a "modify" for the stay. But, I have found I must remind Rover my refund policy as it is automated and they have, at times, refunded the full remainder. For me, always a learning experience.
When this happens I offer them a night or two free next time (depending on how early they come back). People seem to be happy with this option and it helps return clients!
Just contact Rover Customer Support at [Edit: Rover’s contact options have changed. Visit the Rover Help Center at https://support.rover.com/ to find the phone number, help articles, or chat with the team] or use the online form:
I would go into the modification tab and it will give you the option to refund the owners. I have had this happen a couple of times. Otherwise if you aren't super tech savy just call the customer support and they should be able to help you. I call once a week it seems like.