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why doesn't rover require a client to fill out their profile completely before requesting my services?

I see this all too often: I get requests for boarding, and the dog parent has not filled out one question of the profile for their dog. I find this un-balanced, as I have to completely create a profile AND get a background check in order to watch someones dog. Not filling out a questionnaire for the dog means I have nothing to go on regarding the health and behavior of an incoming pup. My home not only houses my treasured dog, but at times, other peoples treasured pets. It should be required that all parties prepare for the services requested in a manner that shows your respecting the caregiver AND the visitor. Without the profile completed I have to spend too much time answering requests, and asking questions about the dog, in order to be assured we are a good fit, when I could just read a profile to get preliminary information, then go from there . This can be very time consuming ,and many times, a waste of my time going back and forth.

What does rover do to make sure sitters aren't inundated with unprepared clients with empty profiles?

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Walt G.

Book a Stay
Woodbridge, VA

What does rover do? Unfortunately nothing. And the dog profile if completed provides the sitters with only a snipit of information, so you still have to ask questions anyway.

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yes, you have to get more information regarding the dog, but not knowing if they are intact, vaccinated, need medical , housebroken ect is all very important information that is for many sitters a make or break scenario. I shouldn't have to ask ALL this questions plus any personal preferences. odd

Pamela O.

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Sandy S.

This has been very frustrating for me as well. I agree that it is unfair that clients find out everything about me but I can't even see what type of dog they have. More than half of my clients don't have pics or even basic information filled out. I'm much less likely to interact with someone who provides little to no info. I know it's a pain to fill all that out but I also wish Rover would require at least BASIC info on pets.

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Kathleen D.

New customers are either over whelmed by so much information on the rover account page and when searching for a rover host or in such a hurry they don't see or bother to fill out the information. They also don't read profiles in full. When I get a new request I check to see the information about the dog. If little to nothing is filled out, I tell them I need the information filled out to know if their dog(s) meet my requirements and ask is the dog house trained, utd with shots, great with all dogs, etc, I also ask them to read my profile in full. New customers just need some help. Great customer service.

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why doesn't rover require a client to fill out their profile completely before requesting my services?

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