Dog Walking Cancellation Policy - Always Flexible?
Are we able to modify this to strict or moderate at all? I ran into a situation where I drove 15 miles (round trip) to go walk a dog, only to find out the owner changed her mind and didn't leave me a key. The thing is, she never cancelled on the app nor did she notify me not to waste my gas and not show up!!!! (I've been working with her for 3 weeks and this is the second time she has done that).
Anyway. She is now demanding a full refund because she said the stay never happened and that technically she cancelled "before the service started". Which is true...technically....but only because I had no way to get into the house and she then cancelled when I texted to ask her what was up. (Though I did send a Rover card taking a picture of no-key under the matt and what time I tried to stop by)
Do I really have to refund her money? It was a waste of mileage for me and I had turned away another walk that day because of her appointment. -.-
No, you cannot change your cancellation policy for this service.