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Background check message won't go away?

The message "We're waiting on the results of your background check in order for your house sitting, drop-in visits, and dog walking services to be live. " won't go away on my profile, even though I've received an email from Rover saying my background check has been approved?

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Call support [Edit: Rover’s contact options have changed. Visit the Rover Help Center at https://support.rover.com/ to find the phone number, help articles, or chat with the team] No one in this forum can provide any assistance