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Would you report an injured dog?

I have a stay booked for a week. The owner showed up with the dog this morning and the dog is limping and has some kind of foot injury. The owner said she has no idea what it is, she checked the pads and nothing is in there. She left me a foot bath and some Epsom salt to soak the dogs foot if it gets worse and told me to call the Vet on file if it worsens.

I would just like a way to document that the dog was dropped off injured and did not receive the injury here. How would you go about doing that?

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Karen R.

The best thing would be to document when the dog arrived and have the owner sign it. giving you permission to take the dog to the vet if it worsened. This not only protects you but it gives the vet the authorization to treat the dog and receive payment from the owner. What you could have done, with the owner present, is say: "Let me get something down on paper, just in case I need to take Fido to your vet. Some vets won't treat a dog without owner permission, and this will state the problem area."

Since the dog is already in your care, try doing something like this via email or text, so that you have the owner's acknowledgment that her dog is showing some kind of injury and that you've been given care instructions. Just make sure that the owner's replies are clear and explicit.

Also, it wouldn't hurt to let Rover know as well.

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Deb A.

Both these answers are spot on. Just one addition to contribute: Rather than email/text, I'd use the Rover messaging system to loop them into the situation and create a document trail ("everyone on the same page"). I'd also use it when providing updates about medical status (paws looks better today, limping not as noticeable, or called vet to discuss, etc.)

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Fannie L.

I really liked the previous answer and would do as Karen said.

One thing I do is that I always ask for the pet owner to notify their vet I will be caring for their pet in that they leave their credit card number and authorization to use it with their vet. That way there are no delay in care if ever care is needed.

Comments

This is a great tip! I also ask this of my clients, and was actually helpful in one case where a client's dog ran out of meds on the stay.

Hannah S.

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Would you report an injured dog?

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