when do we get paid?

Literally, all of this. Rover, you care more about the money than the dogs and your employees combined. Also, getting rid of grooming? Super terrible decision.

Rover takes too long to pay. Technology, Rover...invest in it! As soon as owner indicates pet is picked up the fund should be released! Do you think Uber, Doordash or Shipt etc waits 2 days to pay their people? Of course not. Invest in your platform, Rover.

After giving 10 days of recurring service river sends me a message that my 450$ for one week plus another 140$ for the current week cannot be paid as the pet owners payment decline the support rudely told me they are not responsible . Effing rover take 20% for bullshit care abs fleece off mt Hard wo

Why are so many saying it takes longer than 48 hours for payment to be received? That sounds crazy! You provide a service why wouldn’t you be paid the day you fulfilled it??

Rover takes too long to pay and takes too much money just for having the site. If rover wants to continue to Rebook people then they are hurting themselves by charging too much. People will start finding other ways to book. Bad move rover!! Please Lower your percentage to encourage rebooking.

Agree Cassie, 100%

2 days is not much of a delay for payment to show up. Compare that to most any corporate payroll system - it's at least a week behind, best case scenario. As a new hire with an organization like AT&T can wait up to 3 weeks for their first paycheck.

48 WORKING DAY HOURS??? Hmmm - no!!! I haven't yet worked out whether there's an additional delay because of weekends, or it's a time zone issue - but it generally takes 5 or 6 days after a job to be paid. My client was really cross when she found that out, said it was unfair & unreasonable.

It should be available. The policy is funds are available after 2 days. Have you looked at “dashboard” to see if it shows a balance? From Help Center link: https://support.rover.com/hc/en-us/articles/202838244-How-do-I-get-paid-for-bookings- If this doesn’t help call them [Edit: Rover’s contact options have changed. Visit the Rover Help Center at https://support.rover.com/ to find the phone number, help articles, or chat with the team]

I have been waiting 17 days.. This shouldn't be ok. I have bills to pay and children to feed. I have $1,200 waiting to transfer to my account but Stripe and Rover haven't released my funds yet. I have been in contact with Rover over this every day and nothing has been resolved. I'm literally crying