How do I cancel a booking due dog getting sick?

Hi James, sorry to hear, hope all is well with Grace. Before cancelling I would check the host's cancellation policy. For canceling the booking you'd have to first confirm that the booking has successfully been approved on your behalf along with the host. After confirming you'd click on you'll conversation located in your inbox. Once within the messages you can go about this two ways: If using the app you'd click on the information icon, scroll down to the very bottom and click "cancel booking"; however, if using a web browser you'd click on "modify or cancel". In less than 12hours of submitting your request you'll receive a email confirming the cancellation and reimbursement. Still needing further assistance with the cancellation Rover's Customer Support should be able to assist you [Edit: Rover’s contact options have changed. Visit the Rover Help Center at https://support.rover.com/ to find the phone number, help articles, or chat with the team].

You can cancel the stay via the booking page on the Rover Stay or messages! You can also call Rover Support at [Edit: Rover’s contact options have changed. Visit the Rover Help Center at https://support.rover.com/ to find the phone number, help articles, or chat with the team] if you need additional assistance to adjust the refund policy!