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What rates can be changed during boarding services?

Keri N.'s profile image

During a boarding - I discovered an owner was not completely forthwrite. The dog is under 1 year (and i only accept 3+ yr old), not neutered (the pup has completely redecorated my home with urine) and is basically chewing everything- all puppy. Can I adjust the rate during the stay to accommodate for puppy services - since I never intended to board puppies. I want to help the owner - but I am ready to cancel at this point. I am seeking advice and suggestions on how to handle this.

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Walt G.'s profile image

If the booking is not yet finalized you can modify the rate. If it is already finalized you will need to contact Rover support [Edit: Rover’s contact options have changed. Visit the Rover Help Center at https://support.rover.com/ to find the phone number, help articles, or chat with the team] to adjust the price - however you should have the client's approval before you make the modification.

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Thank you for your response. The booking is finalized and I have contacted support - busy and will get back to me - I also notified the owner. My main concern is the pup and he has proper care. Have you ever canceled a booking mid stay?

Keri N.'s profile image Keri N.
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