Why are owners not rated and reviewed?

I have had a couple of not so good experiences with dogvacay clients, some who just plain out lie about their dogs, some who are constantly late or even one who after she had agreed I would feed her dog rice and beef since he was having violent diarrhea every time I gave him his kibble, refused to pay me for the rice and beef, never mind offering to compensate me for cooking for her poor baby for two weeks. And then she had the nerve to contact me a few months later asking for me to care for her dog again and even asked for a discount! So yes, owners can be hard to deal with sometimes.

I think just like airbnb shows host and guest reviews, Rover should allow sitters to review dogs and owners and have access to that info. It would help to see if other sitters have had issues with this particular owner as well, if this dog is what the owner says he is. It would allow us to really make much more informed decisions on who we want to deal with and what dog we want in our home and avoid situations where a dog being nothing like the owner described and being very disruptive and totally not a match for our home or pack but then we are stuck. Some sitters can handle a barker or a severe case of separation anxiety, some cannot and by sitters not having access to at least the dog's review, it creates bad matches when better ones would be available had we known.

If it works for airbnb I dont see why it wouldnt work for us.

Hi, Robin! While you can leave a rating for a client's dog, there is not currently an option to leave a review on the actual client. I have been with Rover for about 2 years and have never had any issues or felt uncomfortable about any potential clients. You do not have to offer overnight stays if you're skeptical about staying in someone else's home overnight. (I personally only offer walks and drop-in visits). Prior to all reservations, I would suggest holding a Meet & Greet, which is beneficial for both parties to ensure that everything seems well and that it will be a good fit. If you get a weird feeling about something during the meeting, you by no means are required to follow through with their booking. You can mark their request as "Owner was not a good fit" and move on. I think from the client's perspective, it can seem just as daunting, as they are looking for someone who they can trust not only with their pet's care, but also with their home, since you will have access to it. Again, I've never experienced anything unusual, but always go with your gut feeling!

I also would love to be able to review the owners and the house condition if anything to help other sitters in the future. I am completing a job today where the house was caked in dog hair, dirt and grime. Obviously dog hair is to be expected but not ground into the carpets and furniture and on all surfaces including the kitchen. My asthma was bad in this house due to the level of dust. There were dead, and alive, spiders and bugs in the house and bugs even crawled out of the gross bedding they left for me. No real bed option, only a couch or futon that was “really comfortable” - yeah, not so much. Thankfully I live a mile and a half away and could cook and shower at home or else I don’t know what I would have done. When I visited for a meet and greet it was a weekend and it looked like a dirty house but that it was cleaning day. I didn’t think much of it until the actual stay started and I realized how disgusting the place was. My skin crawled for 3 days. Thankfully I work full time so had a chance to be away from the house!

I also would like this feature. Lately I have had quite a few owners lie about their dog's temperament. I am tired of my floors being ruined by a dog that isn't house trained (I understand accidents can happen but I'm talking about dogs that go in the house multiple times a day) or a dog that is aggressive towards my dog even though the owner says the dog gets along with other dogs. Sometimes you can't tell how two dogs will get along for an extended stay after just a meet and greet. I also am annoyed by my time being wasted by owners that don't show up at the time they request! I leave notes on the dog's profile for myself but maybe other sitters should know. Especially for dogs that are aggressive towards my dog - other sitters should know this for their pet's safety!