So much. It's almost a constant thing, I feel as if some of the people using our service take advantage of the personal and almost intimate relationship we have with them. Because they deal with a person rather than a corporation, they feel as though they have more wiggle room for lateness.
I once had a guest (who was my breaking point) that we had explicitly discussed an 11pm drop off during the m&g, to which she agreed. For 2/3 hours to drop off, we had conversed just fine and suddenly 30 mins before drop off conversation stop. Come 11:30 I messaged her again and told her she could not drop off her dogs passed 11pm, out of respect to my neighbors, myself (classes at 8am) and my boyfriend. No response. At 12:45 she says she is on her way, ignoring my previous message and still after 1am shows up to my apartment to drops off her dogs. I was annoyed, but accepted her dogs and told her that this could not happen for pick up. Again, to which she agreed. Few days before the stay ended, I had a death in my family and messaged her numerous times to tell her I would not be in the state and her dogs would need to be picked up on time the night before so my boy for could caught a train that evening and attend the funeral with me the following morning....of course she responded days prior but night of pick up she was non responsive. I finally again left her a message to request she pick the dogs up the next morning (free of charge) in order for my boyfriend to attend the funeral. Still no response. But come 1am, I'm getting dozens of phone calls and messages, saying she was at my apartment attempting to get the dogs. She's buzzed our alarm for over 10 mins every 5 second until my boyfriend woke up. So not only was he forced to miss the funeral, she caused such a ruckus ringing the alarm cause the dog in my apartment and apartment building to start barking. He was livid, I was livid. No apology, no thank you, nothing. On top of all that, the food container she brought was littered with roaches.
Sorry for the long winded story! But moral of the story for me is, don't allow them to walk over you. Stick to your time line and if they are over time you can message them and kindly let them know that you have things to get to, and will happily accept the m&g/pickup/drop off once you are back home. It's what I do now, some are still a bit tardy, but I no longer allow them to treat me as a door mat. The ones who truly appreciate what it is you do for them will not mind working a little around your schedule.