When do owners pay?
When an owner is booking a stay with you when do they pay? Is it up front on the website or after they pick their pooch up?
2 Answers
They pay upfront on the website. Then Rover will send you a confirmation email with the owner information or itinerary, as they call it. You receive your funds two days after the pickup.
The customer pays the full amount shown in your stay details up front. I would not accept a dog unless the stay is paid for prior to drop off just to make sure you are both covered by Rover's Insurance. The amount you see is the amount the customer will pay for the stay, your pending rover balance is the amount you will actually make off of that stay after the Rover fees are deducted. You will receive payment in your Rover Account 48 after completion of the stay.