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When is a service considered complete?

New to the sitter gig so sorry if this is an obvious question but I'm wondering when a visit is officially considered "completed"? I have a dog that I walk a few times a day, and the owner does not care for the rover cards, but instead prefers me to message her a general overview of our day together when all walks are done...will this still consider my service completed just since the day of the service is over, or do I HAVE to use the rover card in order to count it as an "official" walk? Same question goes for house sitting, I know there are no rover cards for this service but when is this considered "completed"? Is there anything I need to do on my end, or is it simply counted as completed when the last day of the booking is over. Thank you in advance for all your help!

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Mary C.

Hi Christina:

Each service provided is complete when you leave. For example, each walk is a service, and when the walk is done it is complete. You really should use the Rover app to sign in/out of each walk and send a pic each time. I also have a client that prefers a note left after each walk, so I use the Rover app to sign in/out of the Rover card and send a pic, then I also leave a note for the client. For house sitting, the stay ends when the client comes home, or at a time that you and the client both agree upon. If you won't be in the client's home when they get home, you should leave a note with how the stay went and be sure to include how much you enjoy their pup(s)! [I don't know how long you stay in the client's home during a house sit, but officially, it is up to 24 hours per day]