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Are sitter review requests sent to repeat clients after each stay?

Lisa C.'s profile image

One other question here...when a sitter replies to a client review, does the client get a notification of the response, or does it just get submitted in the sitter's profile under the review for the client to see. I just recently started to reply to reviews. I had to delete and resubmit one because of the way it was worded and I'm hoping the client didn't get several different notifications of my reply.

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Laura R.'s profile image

In another thread one of the Rover staff indicated that the client is not notified that response had been submitted, so they would only be aware of it if they happened to visit your profile again.

I'm also curious about your initial question - I know that clients can leave a review after each stay, but I'm unsure if they are prompted to do so, or if you would need to remind them. Once we've reviewed a dog, we aren't prompted to review them again, though since client reviews are visible to the public (and are a review of the stay rather than just a review of the dog) it makes more sense for them to be prompted for every stay.

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