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What is the process when a client requests a walk?

I am wondering if when you get a request, if you automatically accept, are given the choice to accept, or have a timer buffer (like 1 hour) to respond?

I am in a fulltime dog-walking position of 9/10 a day, but earn little over 50% of what the walk is worth. I just want to test the waters to see if there is demand.

Thanks!

1 Answer

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I am a Rover walker and the 1st thing I do when receiving a new booking request is ask for the clients address so I can see where they are located in relationship to my current clients. If the client is within my coverage area and logistically possible to perform the service I schedule a meet and greet at the clients home. I meet with the client and dog to assess if they are a good fit for me, and I always take the dog for a short walk to see how well they walk on a leash. If it goes well and the client is happy with me I moved forward with accepting the booking.

With my current clients I drive about 40 miles a day, while not optimum, my calendar is full Mon-Fri, so life is good.

I try to respond to new booking requests within a few minutes of receiving the text as it helps with performance scores and to show the client I am very responsive. Hope this helps

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Thanks for the reply. If you decline the request, let's say, because you're too far away, have you gotten negative feedback? I guess I'm just not getting how the scheduling works. I'm guessing most clients are last minute, and don't have a set schedule. Is that a misconception?