What should I do when a client omits vital information regarding their dog and then become unresponsive when asking them about it? [closed]
I am currently boarding an English Bulldog/Pitbull mix puppy. First of all, I'm not so sure this dog is a puppy under 1 year. Secondly, the owner didn't even know that his dog had Pitbull in him and it certainly didn't say it on the dog's rover profile. I asked all the right questions at the Meet & Greet and the owners even said that they found me to be very experienced. Well, in my experience, I have yet to deal with a situation such as the one I am currently in.
I know that not all dogs are the same and I know that it's not always the dog's fault because being somewhere new can be quite stressful. I also understand that people don't always know every detail of their dog's personality, especially when it's a puppy or a dog you only recently adopted. However, that doesn't excuse the owners from their lack of honestly. Quite frankly, These owners don't even seem to care.
During the Meet & Greet, I asked if the dog barked often (they said he never barks.) I asked if he was a powerful chewer considering he's a powerful dog (they said he doesn't chew on stuff he shouldn't.) I also asked them to purchase a new harness for him since he wasn't wearing one. I told them I wasn't comfortable walking a dog without a harness, which they gladly agreed to, along with his crate. These questions, amongst many other questions, were asked. My paperwork (Pet info disclosure, owner contact form) was also handed to them for them to look over.
Now, I'm not one to discriminate against any breed of dog, but if you have a dog that can more than likely pull me down the street if he really wanted to, one would think you would make sure to be 100% honest about what you know about your dog's personality at home and away from home. This dog has been a complete handful since day one. The dog arrived on Thursday and it is now Sunday. I am at my wits end. I have tried my best to please this dog but, literally, nothing works. He is unruly, he bites, he barks incessantly, and he's already ruined a few things in my home (which, of course, rover's insurance doesn't cover.) When his owner dropped him off, he acted as though he couldn't get away from his dog quicker (which wasn't how he acted during the M&G; during our initial meeting he acted like any other concerned, loving pet parent.) The owner also took off his collar when he put the newly purchased harness on his dog and left the collar at home, preventing me from taking this dog on walks (I can't even take him to the dog park due to lack of collar and the fact ...