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What happens if sitter is MIA when dropping off?

Tyler M.'s profile image

What happens if the sitter goes MIA when you show up to drop off your pet. I'm just imagining a worst case scenario with a flaky sitter in which they change their mind and aren't home at pre-determined drop off time. For those of us who are traveling this could be an issue being in a new city and having to find last minute dog boarding accommodations. Has anyone encountered this? Does rover guarantee any type of emergency service for this kind of scenario?

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HI Tyler: I've never heard of that happening, but if it ever does, contact Rover Support at [Edit: Rover’s contact options have changed. Visit the Rover Help Center at https://support.rover.com/ to find the phone number, help articles, or chat with the team] and they will help you out.

Mary C.'s profile image Mary C.

2 Answers

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Deb A.'s profile image

Here's a link to Rover's Reservation Guarantee, which includes the phone # & online link to contact 24/7. https://www.rover.com/reservation-gua... It's nice to note that if booked with book with a more expensive sitter or dog walker, Rover covers the cost difference between the original booking and your new booking(up to 25% of the total cost of original booking) and All sitters/walkers profiles listed are eligible for consideration - not limited to Rover Match or other programs

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Hillary H.'s profile image

Hi, Tyler! As Mary mentioned, I haven't heard of this happening either. However, hopefully you will get some peace of mind knowing that there is in fact a procedure in place in the event of any emergency happening with your selected sitter. There are certain Rover sitters who were invited to join a program called Rover Match specifically for emergency situations, where they are sort of on an on-call basis if a sitter is unable to attend to the pets in their care for any reason. Rover would send out a message to local sitters who are part of the Rover Match program to take over for the ill/injured sitter if that were to ever happen.

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That is good to know. Thank you!

Tyler M.'s profile image Tyler M.
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