score:
0

overcharged my client - can I reimburse over Rover?

Hi,

I want to reduce the charge for my client. I calculated wrong. She already agreed to the price and released it then asked. I am off by $15. How do I credit that back to her?

2 Answers

Sort by » oldest newest most voted
score:
2

Call Rover Support at [Edit: Rover’s contact options have changed. Visit the Rover Help Center at https://support.rover.com/ to find the phone number, help articles, or chat with the team] or use the Help/Contact link at the top. They can process an adjustment to your client's credit card.

score:
-1

Or if it is a frequent repeat client, you could offer to just discount the next visit by $15.