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What happens if a sitter no shows?

This is my first time using Rover and I am trying to book a house sitter for 7 days while I am on a cruise. I have contacted several people and I have set up 3 meet and greets and all 3 have no showed or cancelled with in minutes of our meet time. What happens if my sitter doesn't show up to care for my animals or cancels at the last minute... are there backup people they call? I am getting a bit worried at this point because they are my "kids"

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Hi, JoAnn. I am so sorry to hear that you're experiencing difficulty setting up a time to meet with a responsible sitter! To answer your question, yes, there is a backup plan in place set up by Rover for emergency situations. It is called Rover Match and is a selective program where some sitters have been invited to sign up to basically be "on-call." If something were to happen to prevent your scheduled sitter from coming, then Rover would contact these on-call sitters to step in. If you'd prefer, you may want to call Rover and have them reach out to sitters for you so that you don't have to spend any more time looking and having cancellations. That is highly unprofessional and unacceptable behavior, and I can assure you that not all sitters are that irresponsible! You could try calling Rover Support at [Edit: Rover’s contact options have changed. Visit the Rover Help Center at https://support.rover.com/ to find the phone number, help articles, or chat with the team], letting them know a little information about your pets and the dates that you are needing, and they can find the perfect sitter for your fur-kids!

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Thank you very much for your answers! Hopefully we will find out perfect match!

Beware, I’ve called Rover Support in two situations where sitters have not showed and they did not even attempt to find a back up sitter. Told me there was nothing they could do and only apologized. Completely unprofessional and horrible for our animals.

The same thing happened to me. Katie G from Platteville cancelled in middle of the night and I had no idea. She did not respond to my calls. I was forced to leave my dog alone when going to the hospital for an unknown period of time. Rover support said a supervisor would call. Did not call me.