How do I order a refund for a customer?
My customers were charged a holiday rate and should not have to pay this extra rate. How can I get them a refund?
1 Answer
I'd email those types of requests to support@rover.com and include the amount you want refunded. Alternatively, you can also call [Edit: Rover’s contact options have changed. Visit the Rover Help Center at https://support.rover.com/ to find the phone number, help articles, or chat with the team].