Have you advertised through other pet sitting services?

First of all, I have been considering doing away with my DogVacay account for several months. Only a small percentage of my business has come from DV. Almost all of my clients are from Rover or word-of-mouth. If I have a dog scheduled already, I mark the day off on DV.

1. Their website is not nearly as user friendly. You can only send pictures through their app and there are other things that you have to do on the computer. Meaning that if I take my good camera out and take some awesome pictures, there is no easy way to send them to clients.
2. The Instabook option. I had it turned on with the prerequisite being that clients had to do a M&G before being able to Instabook. Despite this setting, I was getting people that had not even messaged Instabooking me. At that point the client is automatically given you address and real world phone number. Rover requires that both host and client confirm and allows you to send your address when appropriate. This is safer for everyone.
3. You cannot adjust dog level availability on the calendar. You can only take your maximum number of dogs or no dogs. Rover lets you adjust these on a handy, monthly view calendar.
4. DV does not allow you to set special rates: multiple dog rates, extended stay rates, late pick-up (other fee), holiday rates, puppy rates. I have had people contact me on Rover and then go find me on DV to avoid puppy and holiday rates. I've learned that I have to mark myself unavailable on DV for holidays, being that those days are plenty busy on Rover.

5. No coupons to give to potentially new clients.

6. Their review system does not allow hosts to comment and now Rover's does. They are unwilling and make it difficult for even the client to change a review. I didn't think this was a big deal until recently. At pick-up the last day of a client's daycare stay, my dog jumped on a client and she got scared. So this client wrote that I have a big and aggressive dog. (He is 22 months old and overly friendly, working on his greeting manners in obedience training.) Usually I kennel him because he gets excited when someone new comes to the door, but she picked up early and rang the doorbell. (I always request my clients let me know when they are on their way and to not ring the doorbell.) Being a puppy, still learning manners, he broke out of the front room to excitedly greet her. I would have had no problem had she said that my big dog jumped on and scared her at pick-up. However, to label a dog as "aggressive" can be dangerous. DV customer service has not been any help. Even though the client explained what happened, they won't change the review or let a comment be added. Their solution is "get your friends to ...