I received a text from "Mike" and "James" wanting pet care. I reverse looked up their number to see that many other people got the same text. Are they getting our number from rover.com? To whom should I report this? They also gave me an email address of *@hotmail.com. Phone # is 323-473-**. Be aware!
*Edited to protect privacy
Well then, is that a rover #? 323-473-**? That would solve the puzzle...
*Edited to protect privacy
The best way to verify if the request is legitimate or not is to see if you have a corresponding message in your Rover inbox/dashboard. Feel free to contact our Rover support team if you have any additional questions at [Edit: Rover’s contact options have changed. Visit the Rover Help Center at https://support.rover.com/ to find the phone number, help articles, or chat with the team]
It's the phone number http://Rover.com gave to you and the client to hide Both of your real phone numbers!
Did you get a corresponding message in your Rover account? All my Rover notifications come from an 858 area code, but that may just be for my account or for my area. If you didn't get a message in your Rover account, too, then the message wasn't a Rover notification, making it seem like Amber's other suggestion is more likely. Have you replied asking who referred them to you?
Personally, that doesn't sound like a scam. It sounds like someone who had your number referred you to a friend who was looking for a sitter. An out of area number just indicates where they lived when they signed up. My partner still has his Michigan number despite living in OR (and AK, and AZ, and South Korea before that).
I understand being concerned about having people hand out your personal number for professional use, especially if the referral came from someone you don't know well, like a previous client. It's definitely worth finding out who referred you and letting them know that while you appreciate their business and are thrilled they'd recommend you, you'd prefer if they didn't give out your personal phone number. Instead, they can refer friends to your Rover account, or maybe to an email address you've set up for your business.
Angela,
Are you signed up for text notifications? If so, they will come from different numbers each time that are tied to your Rover conversations. You can respond directly to the text and it will send your message to the owner through Rover. The text messages usually just convey what the message is from the owner, so I would check your inbox to see if the messages match.
If you've had previous clients through Rover, could this be a referral also? I would at least respond or double check your Rover account before assuming its a scam and ignoring - it could affect your response time.
Last dicember I had a similar situation where I received random offensive texts while in a conversation with different clients. The first time I touhgt it was the actually client, then it happened again with another client saying "please stop texting me" with obscene language. It was then I realized something was wrong with the text system.
I know this is an old thread but I'm new to Rover and this just happened to me except I was the one who "sent" the random text and the sitter I was talking to was dumbfounded. How common is this problem? I don't want to burn any bridges with people and they have no way of knowing it wasn't me.
