How is the insurance paid for??
So I had my first client and they kept it all??? I guess it's to pay for the insurance? but I thought they took partial payments? I'm confused!
2 Answers
I believe that for special Rover services such as RoverGo and/or Rover Match, Rover takes 40% of your earnings for the new client's first booking, then your rate will return to the normal 15% or 20% on any future bookings with that client. If you are a part of these programs, that could also explain why you did not receive your full payment amount.
Rover provides insurance, as part of the percentage it takes of all bookings (15%-20%, depending on when you joined). If, however, you purchased Rover's additional protection plan ($49.95), it will come out of your earnings. You can see exactly how much money you've earned on Rover, where it has gone, and what is available for withdrawal on this page:
https://www.rover.com/account/payments/
The Payment History page is always accessible from your Dashboard. There is a green button right under the dollar balance shown.