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on a dog boarding, how can i ask the owner to leave the dog cleaned?

I had an adorable dog staying overnight, but she was so dirty! It was a west highland terrier, her butt fur was full of pieces of poop. Her skin was dirty, in need of some bath, her smell was bad. She will stay with me again and I really don't know how can I tell her owner that the dogs needs a bath, because I'm afraid to offend and loose the client, such a wonderful person.

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Next time the dog is dropped off, I would casually ask something along the lines of, "We do lots of playing outside. If Roverina gets dirty would you mind my bathing her before you pick her up?" and take my cue from the answer.

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Thank you, Carmen! It could be a good idea, but she's the kind of dog that needs to be groomed, and I'm afraid I don't know how I could dry her fur. If I take her to the grooming, I probably would spend a lot of money, maybe more than what I charge for one stay.

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I offer free dog baths to my clients always! Its included in my price. I always tell them when they are dropped off "i plan to bath so and so again...is this still ok with you". 99% have no issues.

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I just had this problem with a puppy! he came to me smelling so bad of urine and everything with him stunk! I washed everything... the puppy (twice), the crate pad and crate. I told the owner when he got him what I did and I suggested he not use the pad in the crate.... all it does it soak up urine and makes the pup smell. Honestly, it was too much work and I really don't care if he didn't like what I said! He's young and really shouldn't have a puppy but I at least I didn't tell him that! I'd be honest with the woman, I always think honesty is best.