We delivered our 8 month puppy on an emergency basis, as I needed surgery. The hostess was very agreeable, allowing us to change our dates when my surgery was changed. However, due to the emergency situation, our puppy was in need of grooming, and has both a coat and an undercoat (a Yorkie). I made detailed written notes about this, that the dog would be groomed the minute we returned, and asking to take care with letting him run about in grass. He was returned, having been "BATHED," and none of his undercoat had been brushed through. He was TOTALLY MATTED. Two different vets advised shaving the dog after this sweet tempered little puppy had trouble with his matting, and we have had to spend many many hours and heartache with this problem. I have no other 'complaints,' everyone seems loving, but to almost destroy a puppy (shaving a dog in Florida is dangerous), is not a good situation. Obviously, these people are not adequately trained with different dog breeds or at least their coats. I was also now offered a video of him doing exactly what we asked for him not to do - run and play in deep grass. This was a one time request - we've resolved his problems and not our first experience with Rover. I am sure it won't happen again - who would do that?

Elvia and Her family were terrific they played with our dog kept us informed she had a very very good time there