Hello, I just completed my profile and it is currently under review. Part of this process was to send requests to previous clients and family members/friends to write me a testimonial. I sent the requests via the Facebook link, and one of them said the following: "I would love to leave you a testimonial, but I can't figure out how to do so! I've searched the website and didn't find you on there?!? The link above took me to the App Store. Is there a direct link to where we can leave a testimonial?"

I told her that she couldn't find my profile because it was still being reviewed, and that I'd message her when it was up. That was the only thing I could think of to do. I tried the link that I sent her, and I got to my own profile dashboard. I sent myself a link via email and got the same thing.

Do they have to set up a http://Rover.com profile before they can give me a testimonial? Does my profile need to be up and running for it to work? If so, why do they have you request testimonials before the profile is approved? Did I do something wrong that I can fix?