I am a little confused about the Rover Cards and if there's a way to confirm that the client sees them. I use them for dog walks but often times the clients will ask me how the walk went, even though I successfully completed a Rover Card. I have a few questions regarding this:

1. Are customers able to see Rover Cards if they do not have a Rover app?

2. Do you send a message to the customer in addition to a Rover Card once a walk is complete? I don't want to be redundant or overwhelm the customer with repetitive updates, but also want to make sure they are getting info promptly.

I am fairly new to Rover and have gotten a lot of requests from clients. I always respond promptly (within 5-10 minutes) confirming my availability and suggesting a Meet & Greet. There have been three times now when I hear nothing back from the client after my response. I even will follow up with them to check in to see if they still need me and to please let me know if they found someone else so I can keep my schedule clear for other clients. And they still don't respond!

I was curious how common this is for other sitters? I assume this happens because clients request several sitters at once and pick one and don't notify they ones they didn't select. It's a little frustrating so I wanted to check with other sitters to see how often this happens and how best to deal with it.