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| asked a question | What to do when an owner is picking up dog well after 24 hour window? Hi I have a dog in my care right now who is a repeat client and only stayed for one night but the owners dropped him off yesterday at 10am and they still haven't come back to pick him up or given me any indication when they will be here and it is almost 8pm the next day! I'm pretty flexible, within reason, on pick-up and drop off times and although there wasn't anything in my profile until today and I haven't previously discussed this with the owners I feel like I should charge them for another night. It has almost been twelve hours since the 24 hour period they paid for ended. I have now added something to my profile that lists states there will be a fee for picking up outside of 26 hours (2 hour cushion) from drop off but do I have any recourse to charge this client more? The dog I'm sitting for right now isn't easy to deal with either, he isn't very well potty trained and has already left a huge poop stain on a rug and on top of that he has medical needs that while aren't difficult to meet are something extra I do for him. They told me yesterday at drop off that they would be by in the afternoon to pick him up. I messaged them at five asking what time they were coming and still haven't gotten a response. Should I go ahead and tell them that since it is so late that I'm going to have to charge them for half? Should I wait until it has truly been 12 hours? Should I go ahead and charge for another night? I'm just unsure how to move forward I guess. UPDATE: I have taken everyone's suggestion and removed the 2hr thing. Made it more to the point on my policy. Also wanted to let you know that I did hear from the owner later in the evening and they offered to pay another night and they picked him up before the 10:00am deadline so all is good. Thanks for the advice and imput all! :D |
| commented answer | Why doesn't Rover let Sitters share info about dogs? I have been compensated for things in the past, like a dog chewing up my dog's bed etc. I also demand dogs staying at my house have to be up to date on their flea and tick preventative cause they are really bad in my area. I will buy it myself and they can pay me back. |
| commented answer | Are people charging owners for daycare & overnight, or using overnight as one fee? Where on your profile do you add that information? I looked at the rates and services you can provide and I didn't really see a place to specify that. Also, where on your profile do you explain these fees? |