I almost always archive based on the clients if I can and after a day of no response after I've already sent a message, I archive with "client stopped responding." I try not to use the "client found another sitter" because I'm paranoid it affects me! lol

I agree with you. I can see both sides -- clients should "shop around" to get the full Rover experience, which is fine, but I think Rover definitely made an oversight in penalizing us for not making that booking -- especially with their recently piloted grading system that seems to be no more for now. These two things cannot exist at the same time.

Just wanted to see if we could start a dialogue about how y'all advertise yourselves? How? Where? What? :)

I made some posters with tear-away tabs and plan to see if I can post them at my local recreation center, pet shops, vet offices. I have also posted on CL regularly and Nextdoor also in some local "mom" groups on Facebook. My business cards are coming in, and I plan to send a few with clients when they pick up their dogs/hand them out wherever I can!

I have called Rover & they will be helping me out! Whew! I really wanted to give the client the benefit of doubt =(

Thank you!! Yes since the time of this post, I called Rover and they were SO helpful. I guess I was imagining "worst case scenario" but they're going to be there for me. That's pretty much the action they are taking now & if client does not pay up, they will cover my bill this time. We shall see!

Hi, This is literally my second client- I'm learning A LOT from this no worries, there are many things I would not have done if I had the chance to do it again but as it is, I've made a mistake. I want to know what actions I can take, especially what would lead to me getting paid!

I accepted a last minute booking request Sunday night- Rover encourages us to take as many bookings as possible, and I wanted to build my client base. Client and the dog show up in a few hours for a meet and greet, it goes extremely well- the dog is very calm and sweet, I think it will be okay. So I tell the client to go ahead and confirm the booking on the spot. Client says they don't have enough money on the debit, so they need to go get cash from their spouse and then will pay tonight and suddenly they "have to be somewhere at 9:45" so they leave me with the dog. I was flustered and did not put my foot down enough (mistake I know). Anyway, it's the second day and the client is still full of excuses. I've sent follow ups, reminders, check-ins- all very polite like, "you mentioned you'd pay last night and I wanted to let you know the payment did not go through, can you do so at your earliest convenience? I want your pup to be covered by insurance so he's safe!" etc. Then I read on another post about sending a threat about Rover contacting me because they suspect I accept cash- THAT one gets me an answer from client in 2 minutes, client promises to deliver payment by end of day today. That has not happened yet, and it's 9:10 pm. I've sent another message.

What can I do to get paid?

I am still wondering the same thing- how does a client scam on a dog care site?