| received badge | ● Teacher (source) |
| answered a question | How do I deal with owners who take advantage? "Why can't I drop him off at 8 am and pick him up at 9pm for the day care rate?" (she uses me once, I refuse the second day, she finds another more amenable Rover sitter) I run an actual business. My hours are till 9pm on weekdays. the way I work it is, if you are here by that time, you get daycare rate. If not, I'm headed to bed and your rate is for an overnight. Owner boards for two days but cannot pick him up until 10:30pm on day two. "I will pick him up tomorrow at 10am" making it a three night stay. She doesn't understand why I would charge for an additional night and instead of dealing with her cheapness I just accept the extension without payment. Insist on payment. Put it through on Rover and if she won't pay report the situation and never work with that person again. Unfortunately, this is one of the downsides to the Rover site. You can't actually put their credit card through yourself so you have to be pro-active and then follow up. Situation 3: Holiday season: A booking through Christmas and New Years of 10 days gets cancelled after 4 because the dog needs to smell the "new baby clothes" at the owners home (meaning he probably found a cheaper sitter). Adjust your cancellation settings. especially at the holidays when you more than likely turned down other bookings. State the policy on your profile- not that any of the owners read them. As I said, I'm an actual business outside of Rover and thus have had to come up with policies on this stuff. I suggest you do the same. You can put up an FAQ on your profile or even draw them up and give them to prospective clients at the meet n greet. Tell people things ahead of time and then stick to your guns. |
| commented question | How do I deal with owners who take advantage? 20% of what I make is not "free use of the site". I for one, find that a troublesome number. Million dollar deals are done for less commission. What Rover ought to charge is simply a finder's fee which normally runs about 10%. i would prefer to have more for my extra 10%. Owner reviews included. |
| answered a question | What do you do when clients don't tell you the full truth? No client tells the truth. Partially, because they can't. How their dog acts with them may be radically different than how it will act with you, or at your house. (Then there's always our own prejudice, I mean MY dog is perfect! lol) This is why meet and greets on your turf are important. Dogs may act great on neutral territory such as the dog park but then become a hot mess when on your territory. |
| commented question | Not sure if I am overreacting or if this is creepy??...please help? Trust your gut. Trust. Your. Gut. |
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