Stacy L.'s profile

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asked a question Providing feedback to a housesitter?

Looking for some general feedback here, I imagine. My husband and I hired a Rover housesitter to watch our dogs last month, finding someone with glowing reviews. We had a lengthy initial meet and greet with her and even had her back to the house two other times beforehand to go over the ins-and-outs of the house and get the dogs more familiar with her. We didn't ask for anything outrageous as far as duties...feeding, walking them twice a day (AM & PM), playing with them, taking out the trash, watering the patio plants, bringing in mail, etc. We asked that we be notified before any guests came over. We even bought $40 in food to get her started as a gesture of good will on our part, as her rates were very reasonable. We told her before we even set up the first M&G that we had a security camera in the living room and she said she had no issue with it.

Long story short, our sitter basically moved her boyfriend into our house and slacked off on her house/pet-sitting duties. He was gone from the house for maybe 18 hours out of the 6 days we were gone. Our sitter did ask if she needed to let us know each time he came over, and I said no, just let us know if someone new is coming over. When she said he was "visiting" and would also help "walk the dogs", I didn't think she'd essentially move the guy in. Looking back on the video once we returned, he spent most of the time shirtless and lounging on our couch and they would be up all night and sleep all day. Our dogs were never walked in the AM (only later in the afternoon after they'd gotten up, he also never went on the walks...just continued to sleep) and not a single evening walk happened. The garbage wasn't taken out. There was a ridiculous amount of couple "cuddle" time, which gets me more wound up. She's only 23, so maybe I shouldn't have expected as much in terms of maturity and professionalism as I did.

Here's the thing though, when she did interact with the dogs they really seemed to like her. When her distraction of a boyfriend wasn't around, she seemed to have her act together. She taught the dogs new tricks and was always super sweet and scratching and loving with them. I'd like her to come back when we go out of town again in January, but obviously I'd like a lot of things to change. My husband isn't a fan of my approach to let her know now what happened and how it can't happen again if she'd like to work for us in the future. He'd rather just wait until our trip and then bring everything up. I feel as though we were taken ... (more)

answered a question How come all the sitters have five stars?

This is a timely question, as a sitter I used for my two dogs 18 months ago declined my request yesterday because I left her a 4-star (with glowing text, I might add) review instead of five. She said I negatively impacted her new business and it took her "quite awhile" to recover and she "didn't want to take the risk" with me again. If you have to give a 5-star review even if the stay wasn't (in your opinion) dazzling and perfect, then what's the point of rating sitters? Fortunately we'd already found another sitter (through Rover Premier) , but in general I'm not a fan of this Uber-like model. I don't want to feel bullied into giving a 5-star review.