Hello, I recently received a sitting request from a potential client; we set a meet/greet appointment a few days later. When he gave me his address, I found he was out of my service area. When I told him I would not be able to accommodate his needs because of the travel distance, he became nasty. I put my service area limits into my Rover profile, yet somehow it allowed him to contact me for services despite the fact that he was over 30 minutes away from me. I know now that I must respond to every request with first asking where the client is located. This was embarrassing and I have to wonder what value the service distance limitation in my profile actually serves. I thought it was meant to filter out those potential clients that live too far away. I feel very bad for this potential client, yet I suppose it was a sign that we would not have been a good fit anyway. Are other Rover sitters having this problem? Thank you in advance for your advice.

Hello, I have discovered that one of the "pet sitters" on http://Rover.com is misrepresenting themselves. I know this individual and know a great detail about this person's background. How can I warn Rover clients about this person, and/or how can I get Rover to investigate this individual? After all, our pets are a huge part of our family and I cannot imagine leaving my family members with someone of this person's stature (wanted for questioning by the FBI, burglar, thief, embezzler, fraud perpetrator). And I would NOT allow this individual to set foot inside of my home! How does Rover actually screen these pet sitters? Thank you for your help.