Kathleen D.'s profile

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commented answer Is it fair to charge a cleaning fee if the owner did not notify me of their dogs incontinence?

I thought the rover guarantee covers sitters property damage after $250? (not sure a cleaning would be worth it, but if it were something else damaged?)

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commented answer Etiquette on booking timing/meet and greet etc?

hmm thats true, that makes sense :-) thanks!

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commented answer Etiquette on booking timing/meet and greet etc?

Well, 3 dogs per night I intended for if a family had 3 dogs, not 3 dogs from separate families. I do have it set to one client. I have been adjusting to just 1 per night once I have a booking for a dog. If I were to lower it to one dog, would the same client be able to book two/three dogs? Thanks!

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asked a question Etiquette on booking timing/meet and greet etc?

Hi all,

What is your typical method as far as accepting bookings? Do you wait until after the meet and greet, or accept the booking after exchanging a few messages but before meet and greet? When do you expect the dog owner to confirm by? (It looks like it expires after two days? Does that mean after two days if they have not accepted, say maybe the meet and greet hasn't happened yet and they are waiting until then) you would accept the booking again?

The reason I ask is because I have several requests for quite a while in advance. For one in particular, I have a meet and greet scheduled in a couple days, so I accepted the booking. The owner did not confirm, as I expect she wants to wait until the meet and greet. I noticed that it was about to expire, so I hit the modify button, and then it went back to the "Accept booking" status. Then I got another booking request for the same dates (little longer). Not sure of the etiquette as far as "first owner who confirms" vs. "first owner with meet and greet scheduled".

I don't want to seem pushy by accepting bookings before a meet and greet, but I also don't want to disappoint owners regarding my availability!

Thanks for the advice!