Lisa H.'s profile

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answered a question How long does it take for Rover to process the W-9 tax form I submitted and release my funds to me?

Rover support does not answer questions in the Q&A. If you couldn't get the information you need from the info Walt ...

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answered a question having troubblw with app can i speak to a person?

You can call Rover's support line at [Edit: Rover’s contact options have changed. Visit the Rover Help Center at https://support.rover.com/ to find the phone number, help articles, or chat with the team] and they can help you. Sometimes if you're having an issue with the ap...

edited answer Should Rover.com Be Taking a Stance on BLM?

I wasn't going to comment, but I decided what the heck. Here's my view. I respect that Rover is a Corporation who's lead...

answered a question Should Rover.com Be Taking a Stance on BLM?

I wasn't going to comment, but I decided what the heck. Here's my view. I respect that Rover is a Corporation who's lead...

answered a question Locking in rate for current repeat client?

So it sounds like you followed the instructions to lock rates but when the client or you booked a future request the loc...

answered a question Too much crate time?

I'm so sorry your dog is having anxiety. I know how hard that can be on them and on their owners. Ideally, you'd find a ...

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answered a question If I pay the dog sitter and the meet and greet doesn’t go well, will Rover credit my debit card back?

From your message it sounds like maybe your card was already charged? Which means that either you or the sitter clicked ...

answered a question What should I do when a client isn't responding??

Definitely what Walt said! But I'm curious because I'm not totally clear on what you meant by the first couple of senten...

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answered a question How do I accept a request ?

Hi Silva! It depends on whether or not the pending acceptance is for you or for the client. If you clicked on "Book Now"...

answered a question Can Petsitters with their own website listed as Rover??

It sounds to me like you already reported it to Rover so I'm not sure there is a question there? But I seriously hope th...

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answered a question How can I total "total earned" summary?

Unfortunately, everyone is correct that you can't get a total earnings from Rover, except by year (then it's just the to...

answered a question What is the first thing to do if a dog has a blood clot?

Hi! You were absolutely right, your friend needs to immediately call the vet or take him/her to an animal emergency hosp...

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commented answer Owners lied about animals and tasks?

Fortunately I have not received any bad reviews. I have a feeling they either didn't realize they were a pain for me or ...

commented answer Dog brought in fleas?

I totally agree with Deb! I should have thought about telling you to contact Rover but it slipped my mind. I hope that i...

commented answer Is anyone taking precautions due to COVID-19? What are you doing?

I use Earth Rated Lavender scented wipes. I got them on Amazon. You can get other brands at pretty much any pet store or...

answered a question Where do you buy food for your dogs during quarantine?

Yes to what both Karen and Deb said - you can have it delivered. :) I only wanted to make the comment that many delivery...

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answered a question Why is my Chihuahua shaking and throwing up yellow foam?

If you haven't already, I recommend you call your vet. It's normal for dogs to sometimes get sick - just like adults - b...

answered a question Corgi puppy with distended stomach ?

If you haven't already, please call your vet. :) Something like that would be hard for a non-vet to advise on, especia...

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answered a question My dog is about 2 years old and is scared of literally everything. Any advice?

Aww the poor sweetie. I've cared for dogs that are really scared of everything like that. It can't be fun for the and ca...

edited answer Dog brought in fleas?

That sounds like a bit of an ordeal, especially as it seems as though you have an owner that doesn't really care about h...

answered a question I need to physically communicate with someone. Everything requests me to schedule a date for services. I want to meet the person to introduce them to my K9s, (4)?

Hi! Just as Walt said, there could absolutely be some improvements but once you get the hang of Rover it's manageable. ...

answered a question Someone on the Nextdoor website continues to state that Rover and Wag hire animal abusers, should Rover be made aware of this?

I've seen a few of those too where people say "don't use Rover", "Rover is awful", etc. I've never seen anyone outright ...

commented answer Owners lied about animals and tasks?

Oh, and I still get some odd ones, but at this point I can generally tell at the meet & greet; I also think I tend t...

commented answer Owners lied about animals and tasks?

Hang in there Sanjana! I had super low rates for my area when I started on Rover and I definitely had growing pains. I a...

answered a question Dog brought in fleas?

That sounds like a bit of an ordeal, especially as it seems as though you have an owner that doesn't really care about h...

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answered a question How do I remove a request?

You cannot "remove" bookings and unfortunately Rover requires a booking to even contact a sitter. The only thing you can...

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answered a question What to do with dog being let out only an hour daily for three months?

Oh wow! That does not seem like nearly enough attention and time for a dog. I would recommend a couple of things: A) If ...

answered a question Why does my dog keep coughing?

I know Walt already gave the perfect answer, but just to reiterate - definitely call your vet! If your vet is closed the...

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