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| answered a question | Paid booking cancelled by Rover. What to do? Thanks. Somehow when the customer paid two threads for the same stay were initiated. It caused confusion. It was cleared up when I called customer service. A relief for the customer who thought I had cancelled the stay. |
| asked a question | Paid booking cancelled by Rover. What to do? Client booked a stay and paid. Today was notified by Rover it was cancelled and she already has paid. Who do I contact? How is this resolved? How to we reassure the client that Rover is not a scam? I am concerned because the client tells me her credit card was billed. Is there a number to call for help in this kind of situation? Please advise. |