We have been sitters for 5 years now. We love our clients and we have strict drop off and pick up times. We allow them to have 2 pick up times. It does not matter if they drop off at 10am or 6pm. Trust me it will work itself out and you will get some that drop off at 6pm and pick up at 10am or you will have some that drop off at 10am and pick up at 10 or again those that drop off at 10am and don't pick up until 6pm. When looking to build your business and you want clients to stay with you....don't sweat the small stuff. Now, if they need to stay longer than 6pm, then we will possibly charge them another night. Same with early drop offs. If they have an early flight and have to be on the plane before our 10am drop off time, well then they book the night before and drop off at 6pm. But if it is their first time and they didn't know, then we have them bring their dogs the night before anyway, and we do not charge them. REMEMBER Customer Service is KEY to having a great reputation and being flexible in your business. - Good Canine -

I have been with Rover now as a sitter for 5 years. My business has grown by leaps and bounds... However, it is getting more and more frustrating when they take away or have you go about changing a request. My clients are getting REALLY frustrated with this since if they ever needed to extend, they would notify me and I would just click a button EXTEND STAY and put in the date and it would send a request to the client. Poof it was done. Now you have to go through all this crap about modifying. Why did they take away this?
They also took away being able to mark it as a duplicate and cancel the sit.

PLEASE PLEASE ROVER, START NOTIFYING YOUR SITTERS BEFORE YOU MAKE THESE HUGE CHANGES AND MAKE US LOOK LIKE IDIOTS TO OUR CLIENTS BECAUSE WE NO LONGER KNOW HOW THE APP OR SITE WORKS.

NOT GOOD.